WE WILL BE BACK !
The health and safety of Hatfields customers and staff is of the utmost importance and the spread of Coronavirus (Covid-19) has made us only more attuned to this.
Whilst there have been no reported cases at Hatfields, due to the Covid-19 outbreak, both our stores in Peartree Road TEMPORARILY CLOSED at 5.30pm on 20.03.2020. This is a temporary and precautionary measure until such time as government make reassurances that retail stores can resume operating and maintain safe environments.
We know you will appreciate that this was a tough decision for Hatfields as a local family owned retailer, but these are extraordinary times. We are proud to have never had to shut our doors in our near 134 year history, but we all felt this was the right decision for our customers, staff and community.
To safeguard our employees, you will be happy to know that our office based staff were already working from home and as of 5.30pm on 24.03.2020, our warehouse and deliveries teams will also be at home self-isolating, if they had not already started to do so.
For customers who have urgent queries, our colleagues working from home will respond to emails sent to email@example.com . Please bear in mind that there may be some small delay in response and these colleagues will have limitations in their ability to perform all of Hatfields usual operational functions.
It is inevitable that the delivery of existing orders will unfortunately be delayed and we ask for your understanding at this time. Exisitng customers are also being contacted by our team. As soon as trading resumes and our staff are guaranteed a safe working environment, we will be in contact with all our customers once again.
Please be assured that we are closely monitoring all information provided by Public Health England and the government and shall look forward to reopening our doors again, as soon as we are able.
We value the trust and loyalty you place in Hatfields at a local independent retailer, and would like to thank you for your patience and understanding.
Our thoughts at this time are with all those affected by Covid-19 and our gratitude goes to the people who are working tirelessly to care for them.
Please stay safe. We wish you well.
From all at Hatfields.