Our Guidelines in Response to Covid-19


Staying Safe In-store  I  Hatfields’ Latest Guidelines

With the government lifting all legal Covid-19 restrictions from 19.07.2021, we wish to assure you of our plans to ensure we maintain a safe shopping environment and safe delivery experience. The continued safety of our customers, community and staff are our priority.

SOCIAL DISTANCING – From Monday 19th July, social distancing will no longer be mandatory in England. However, we respectfully request that our customers and staff maintain distance from other shoppers and to be kind by giving everyone ample space.

FACE COVERINGS - Whilst it is no longer law to wear a face covering in stores, it is a government recommendation when stores are busy, so we invite you to wear one at your own discretion if this would make for a more confident shopping experience. Some of our staff members may opt not to wear a face covering, but will happily wear one at your request when they are actively helping you with a purchase.

CLEANING/SANITISING – Both our stores are regularly cleaned and we will continue to provide hand sanitiser for our customers upon entering and exiting our stores. We are also retaining all screens at our sales desks and in our offices.

TRYING BEDS & FURNITURE - We are happy to provide disposable towels before sitting on our furniture or laying on our beds/pillows if this would help create a more comfortable shopping experience for you. Please ask one of our sales advisors who will be able to help provide a disposable paper towel.

DELIVERIES – We are now able to carry out deliveries as normal and our teams have been trained in how to carry out covid-safe deliveries within customer homes. If you should prefer, we offer the option for you to collect your order directly from our warehouse.

NHS APP - Whilst you are no longer required to check-in upon visiting Hatfields via the NHS App QR code, you are still very welcome to do so.

We shall regularly review the government rules/recommendations and will adapt as required.

Please stay safe.


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